The focus on putting the power and control into the customer's hands has been a game changer and a differentiator from other observability products I've used and administrated. Specifically, it's the tools they provide for controlling and understanding the incoming data.

1. The cost model: understanding and determining cost is complicated. It makes it difficult to also estimate future costs. 2. Lack of visibility into underlying Chronosphere infrastructure changes has caused some confusion in the past.